To troubleshoot our service and plan for new network capacity.Įxample: Identify when an IP address suddenly doesn’t work for accessing certain services, and act to resolve the issue. ![]() IP address of the HMA server you’re using. To plan for increased network demand and capacity.Įxample: Help us decide to add servers in a region if we see a rise in demand there, or help troubleshoot issues with a specific ISP. We anonymize the last octet to protect your privacy: 92.143.234.000 We don’t collect exact IP addresses that could ID you. The subnet of your originating IP address.Į.g. To manage the number of concurrent active connections, and handle abuse.Įxample: We use them to stop brute force password cracking attempts on user accounts. This is the data we collect to make sure our VPN infrastructure works (“Service Data”): Service Data If you use our VPN service, we strictly collect the minimum amount of information needed to provide and operate our VPN service, as well as keep it running safely and efficiently. You can see all of this data by logging into our Privacy Preference portal. To add a trial period before the account is chargedĪll of the above data is stored for as long as you use our service, as it is necessary for us to provide it. To tell us until when the account is valid To manage your account and facilitate your login into the service To send you purchase receipts, communications, and occasional product news This is the data that is created and stored for the management of your account: Account data If you create an account with us (note: this is necessary in order for you to use some of our applications or some of their functions), we will need some information about you. More specifically, we may collect and process data about you in the following situations: 1.1 Account Creation and Management ![]() The legal bases we rely on are contractual and service necessity, legitimate interests, and compliance with legal obligations. We process your personal data in order to provide you our products and services, to send you direct marketing, optimize and improve our products and services, and to comply with our legal obligations. Generally speaking, we collect your personal data when you access the websites or use the services related to Privax or its brand HideMyAss!, including or contact us regarding our services. Personal data is understood as any information that relates to an identified or identifiable natural person, and includes the information you provide to us while using our services. Where and how long we store your personal data.Data collected at payment (Billing Data).Our free HMA for Chrome or HMA for Firefox Browser Extensions.Service Data for the Free HMA Web Proxy.Data we don’t collect on our VPN service.Our website (“our Site”) and services are operated by Privax Limited, which is a limited company registered in England under company registration number 07207304, with our registered office at 110 High Holborn, London, WC1V 6JS, United Kingdom (referred to as "we," "us," "our," or “HMA!”). We describe in much more detail how Privax Limited handles your personal data when you use our services (“Services”). That’s the short of it, but we encourage you to take the time to read this Privacy Policy carefully before you install our applications, use our service, or browse our website. When it comes to the operation of our VPN service, we do not collect or store your IP address, your DNS requests, your application or online services use, or the websites you visit. ![]() To earn that trust, we want to be completely transparent about how we manage your data with this privacy policy. So it’s important that the VPN provider you choose is a reputable one that you can trust. The VPN market’s actually a risky one: whoever’s servers you use can own your entire online life. But that means that you must now trust us to manage your privacy. ![]() We provide many services to help keep you private online.
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